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To deliver a great customer experience, we engage with our customers, listen to their feedback and make improvements on what we've learnt. Below, you will find some actual customer feedback. We value your opinion, even if you've had a less than pleasant experience with our products and services, we would love to hear from you. Let us know what you think of us!.
'I just want to thank you for the best customization and service on my new arcade cabinet. Thank you for your patience and final cabinet with all the upgrades. Everything runs as promised and build quality was as promised, high end.' - Simon from Sweden (November 2023)
'Jan is a great person to deal with. He was very responsive in answering any questions I had via email, and the pcbs I bought arrived quickly, well-packaged, and in excellent condition. Highly recommended!' - Steven from the UK (December 2022)
'The Zelda arcade machine is an excellent choice for the whole family. It's brilliant value for money, looks amazing, and is really social compared with games consoles. If I'm honest, I bought it mostly for myself. I've particularly loved playing the old classics like Space Invaders again. But of course the kids get more use of it. There are games for all ages, and we regularly have the kids' friends over to play with them. When they do, they interact so much more than when playing on a games console. On top of all this, the software works really well for almost every game and the customer service, both before and after sale, is absolutely superb!' - Robert from Switserland (August 2022)
'I've had great experiences with this company. I contacted them and they were very friendly and polite. The MVS Cartridges I ordered were packaged perfectly. I would recommend this company to anyone!' - Erik from Groningen (Holland) (May 2020)
'We ordered a few pachislo and a pachinko and Jan was very helpful along the whole process. The machines arrived in great condition and worked perfectly out of the box. I will definitely purchase additional machines in the near future!' - Shane, Finland (May 2020)
'Even my girlfriend likes the arcade cabinet. She has already beaten me several times in certain games. I'm still trying to find out how to save and load games. It seems this is possible, but I don't know if this works on the Jamma edition. Many thanks for the great service. We are very happy customers.' - Nick from Bergen op Zoom (Holland) (April 2020)
'I ordered a fantastic Marvel vs Capcom Arcade cabinet and only two days later it was delivered to my house. It was literally just plug and play. What a great arcade cabinet and what an impossible amount of games that makes it difficult to decide what to play first. Thanks for the great service and helping relive a piece of our childhood!' - Mark from Grubbenvorst (Holland) (April 2020)
'For our office space, we bought a Marvel vs Capcom 3 Arcade cabinet and the Lost Planet 2 pachislo at Dragonfly in Vinkel. They are both really great to look at and super fun to play. Both machines are of an exceptional quality and we are very impressed with the Marvel vs Capcom artwork on the cabinet. We didn't know it could look this good. We are very enthousiastic about the company Dragonfly. You get all the time to try out the machines and are in no way pressured to buy something. We found this to be a very pleasant experience. You can really tell the owner Jan is very qualified and loves what he does. It is also nice that the machines were delivered and installed at no extra cost.' - Frank from Den Bosch (Holland) (March 2020)
'I am extremely happy with the purchase of the arcade cabinet, which was delivered quickly and perfectly on time (even though it was quite a drive). Jan really loves what he does, he explained everything and installed the machines. I can recommend DragonFly Amusement to anyone looking for a great arcade cabinet.' - Tom from Oosterhout (Holland) (February 2020)
'Extremely friendly and helpful customer service. All my questions were answered and explained by e-mail. I had a hard time deciding between to arcade cabinets, but thanks to the clean explanation, I could make a decision very quicky. I haven't regretted it. Even the delivery was made in person, to make sure I got the machine before the weekend. It didn't even cost me any extra for delivery. Great service, great arcade machine! My friends and I have been enjoying the many old school fighting games, we used to play as kids in the 90s. Love it! Thanks again for everything' - Jim from Den Haag (Holland) (February 2020)
I am very pleased with the Neo Geo cart and the kit that I have ordered from Dragonfly Amusement. The communication/transaction were smooth and the delivery was incredibly fast. In short, I will definitely order from them again! - Jules
I recently bought Tom & Jerry pachinko and Star Wars pachislo from Jan at Dragonfly Amusement. Jan takes good care of his customers before, during and after your purchase. Excellent service as always! I will for sure be back for more machines in the future! - Marcus from Sweden
I`ve ordered a NeoGeo MVS board including several games. All goods have been in very good condition and are perfectly working. Thanks to Jan for the fast and save delivery to Switzerland. - Michael from Switzerland
"I recently purchased Sunset Riders and Moonwalker pcbs. Both were very well packed, shipped quickly, work perfectly and there was a good communication from the shopkeeper! Overall, everything worked excellent and I will recommend this place to my friends!" - Perttu from Finland
"I ordered a pachislo from DragonFly Amusement. The service was fantastic. Jan was really helpful and a friendly genuine guy." - Mike
"Jan really strives to make your transaction a pleasant one and he works hard to try and fulfill your personal requests! I am pleased with my orders and I ordered from the US! It arrived very quickly and very well packaged!" - Charles
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